BUSINESS - TERMS & CONDITIONS
Thank you for purchasing our services. We value your trust and assure you of the best services at all times. As our customer, when you are buying our product or service, you agree to our terms and conditions as below:.
Under normal business circumstances, TruCa will ensure to get the delivery of all services within the stipulated time period communicated through our portal.
TruCa provides professional Expert Assisted services remotely to individuals and businesses and neither encourages nor permits any in-person visits by its experts to the customer's location for any of the services delivered.
TruCa publishes the prices for all services delivered through its marketplace platform. However, at any point of time, TruCa reserves the right to change the price of these services.
In case of a change in government fee post purchase of a plan, the customer is liable to pay the difference in government fee in addition to the plan amount.
TruCa reserves the right to offer special discounts on its services to customers from time to time. Such offers can be availed through unique discount codes shared with customers.
At all times, TruCa expects to maintain a cordial business relationship with its customers. However, if the customer comes across as being extremely unreasonable or rude with TruCa staff or its experts, TruCa reserves the right to cancel the order and terminate the agreement with the customer. In the event of cancellation, the customer will forfeit any payment made to TruCa.
If a plan is purchased by the customer but is not reachable on any mode of communication for 30 days from the date of purchase, TruCa reserves the right to cancel the order. In the event of cancellation, the customer will forfeit any payment made to TruCa.
In situations where the customer purchases a plan in advance, TruCa team shall contact the customer for order fulfillment within a reasonable timeframe before the plan expires or the deadline approaches. Customer will cooperate with TruCa to help us deliver the services in a timely manner.
In situations where the service needs to be delivered before a deadline (Eg. Tax filing), TruCa will clarify the estimated time required to fulfill the service to the customer. Customer is expected to cooperate with TruCa to enable us to deliver the services in a timely manner. In case of any delay in order fulfillment, TruCa shall not bear the cost of any interest or penalty that may be imposed on customers by other parties.
TruCa is governed by the laws of the country. TruCa will carry out its business in good faith with complete transparency. TruCa reserves the right to refuse any order that it cannot deem to fulfill within the legal and regulatory framework of the country.
If the request for the refund has been approved by TruCA , the same shall be processed and intimated to you via email. This refund process could take a minimum of 15 (fifteen) business days to process and shall be
credited to your bank account accordingly. We shall handle the refund process with care and ensure that the money spent by you is returned to you at the earliest.
REFUND POLICY
Thank you for purchasing our services. We value your trust and assure you of the best services at all times. As our customer, when you are buying our product or service, you agree to our refund policy. Once you have made a purchase on our platform.
Refunds can be initiated only in following events:.
You have purchased an incorrect plan and our team has advised you to purchase another plan, 100% of the original plan value will be refunded subject to the condition that no service was delivered for the previous plan.
You have purchased a plan but TruCa is unable to assign an expert or process your order, 100% refund will be made.
You attempted to purchase a plan and your payment was successfully processed but not received by TruCa, you should seek refund from the financial service provider.
TruCa reserves the right to refuse any order that it cannot deem to fulfill within the legal and regulatory framework of the country, 100% refund will be made.
Once you are eligible for refund, our team will confirm the same to you via email. Thereafter, your refund will be processed within 10 business days from the date of confirmation.
On purchase of plan, our team will request you to submit documents to process your order. If you are unable to share the requisite documents within 30 days without a reasonable reason, TruCa reserves the right to cancel your order. You will forfeit any payment made to TruCa in the event of order cancellation.
On purchase of plan, our team will attempt to reach you via phone and / or email to process your order. If you do not respond to our team in 30 days from date of purchase, TruCa reserves the right to cancel your order. You will forfeit any payment made to TruCa in the event of order cancellation.
If you withhold information pertaining to your case as our experts work on it owing to which we are unable to fulfil your order, you shall not be eligible for any refund. TruCa reserves the right to cancel your order. You will forfeit any payment made to TruCa in the event of order cancellation.
If TruCa experts are not able to fulfil your order due to unavailability of documents and/or requisite information from you, you shall not be eligible for any refund. TruCa reserves the right to cancel your order. You will forfeit any payment made to TruCa in the event of order cancellation.
Any payments made to the Government departments will not be refunded.
All refunds will be in form on Credit Notes.
If a cancellation / request is made for any other reason than mentioned in the points above, refund would be made in accordance to the pointers mentioned below
| 90% refund of the amount paid to TruCa |
within 15 days of plan purchase and before expert assigned to work on your service request |
| 80% refund of the amount paid to TruCa |
after 15 days but before 30 days of plan purchase and before expert assigned to work on your service request |
| 50% refund of the amount paid to TruCa |
Expert assigned to work on your service request |
| 0% refund of the amount paid to TruCa |
Work is completed by the expert on your service request |